How to unlock AT&T phone online

When I was in America the first time, I bought an iPhone from AT&T and used it until I decided to move back to Thailand. I wanted to use my iPhone in Thailand but I couldn’t just bring it back and replace the sim card. I need to have it unlocked with AT&T first before I could switch the sim card. Today’s post is going to show you how to unlock an AT&T phone.

Before you unlock

• Before proceeding with the unlock, you must pay off all your phone bills including the cost of your phone and any prorated charges.
• If you are on a postpaid plan, you must have been with AT&T for more than 60 days.
• If you are on a prepaid plan, you must have been with AT&T for more than 6 months.
• If you have recently upgraded your phone, you must wait until after 14 days before you can unlock it.
• You can have your phone unlocked while in the US or when you are already in your country.
• You must know your phone number and email used to register your AT&T account as well as your phone’s IMEI number.
• There is no charge to unlock if you are an AT&T customer. If not, there may be a small fee.

How to locate your phone’s IMEI number

1. Press *#06# on your phone or
2. If you are using an iPhone, go to Settings > General > About > IMEI (15 digits)

Print Recipe

Unlock AT&T phone online

Serves: SawasdeeAmerica.com

Cooking Time: February 15th, 2018

Ingredients

• Personal information such as:
• 1. Phone number
• 2. Name and last name
• 3. Email
• 4. Last 4 digits of your Social Security
• 5. Customer/account number and password
• 6. IMEI number of the phone wished to unlock

Instructions

1

If your phone is eligible for unlock, go to att.com/deviceunlock

2

Choose Unlock a device

3

Answer questions such as whether you are an AT&T customer, your phone number, name and last name, email, last 4 digits of your Social Security, password, IMEI number, etc. Click submit form when done.

4

You'll receive a notification email from AT&T stating your unlock request number. Click on the link provided in the email to confirm your request within 24 hours. If you change your mind, simply discard the email.

5

Within 2 days, you will be notified by AT&T that your phone has been unlocked. You'll also be given an unlock code. To view the status of your unlock, visit this page.

6

Once you have received the unlock confirmation, power off your phone, remove the AT&T sim card and replace it with your new sim card.

7

Power your phone back on and follow on-screen instructions to finalize the unlock process (you will need to enter your unlock code from AT&T). Voilà! Phone unlocked!

Notes

1. Unlock instructions from AT&T (pdf)
2. Contact AT&T via chat or call

This post is also available in: Thai